HOW DO I RETURN AN ITEM PURCHASED WITH AFTERPAY?
You can return your Afterpay purchase in store or via post/courier for an exchange or store credit.
We do not refund Afterpay purchases. You are only eligible to receive a refund via Afterpay if the goods are faulty as per standard Australian Consumer Law guidelines.
Just make sure your return meets our Returns Guidelines, then follow the steps below.
To return your item for an exchange or store credit:
- Email us at firstname.lastname@example.org to request a returns form.
- We’ll contact you by email with everything you need to return your order for an exchange or store credit
WHAT IF I CAN’T PAY AN INSTALMENT?
If you fail to make a payment, you will be charged a $10 late payment fee by Afterpay with a further $7 late payment fee added seven days later if the payment is still unpaid. Please see Afterpay terms and conditions here.
WHAT CARDS DOES AFTERPAY ACCEPT?
Afterpay currently accepts Mastercard and Visa credit and debit cards issued in Australia. Unfortunately Afterpay does not accept any prepaid cards or foreign debit/credit cards.
WHEN WILL MY FIRST PAYMENT BE CHARGED?
All new Afterpay customers are required to make their first payment at the time of purchase. You will no longer be considered a ‘new’ customer once you have fully paid off your first order and 6 weeks have passed since you placed that order. For online orders under $500 placed thereafter, your first payment will only be deducted 2 weeks after your purchase and your last payment deducted 8 weeks after purchase. For all orders over $500, your first payment will always be deducted at the time of purchase.
WHEN WILL I GET MY ORDER?
Your Afterpay order delivery times will be the same as our Standard or Express timeframes. Visit our delivery page for more information.
WHO DO I CONTACT IF I HAVE QUESTIONS ABOUT AFTERPAY?