Pre-orders are paid for at the time of order and are shipped as close to the date provided as possible.  If you order other items at the same time as your pre-order your other items will still be shipped immediately and your pre-order will be shipped separately once your item is back in stock (Australia only). All pre-orders receive FREE express shipping (Australia only). 

Please keep in mind the provided shipping date is an estimate and will depend on our brands.  We will contact you and let you know if the shipping date has been changed or delayed. 

We do not accept cancellation of pre-order for a refund (unless we have failed to ship out within the original stated delivery window).

However, if you decide to cancel your pre-order prior to shipping and if the cancellation request is made within the shipping window, you may cancel for an online credit or exchange. Please email us at

Orders from international customers that contain both pre-order and instock products will be held and shipped together when the pre-order arrives. International customers can contact us to have the instock products shipped first with additional shipping charges, please email