REFUNDS AND EXCHANGES
ONLY REGULAR PRICED ITEMS MAY BE REFUNDED.
SALE AND DISCOUNTED ITEMS CANNOT BE REFUNDED.
THIS INCLUDES REDEEMED PROMO CODES.
Amo Store does not offer refunds or exchanges on final sale Items. Final Sale Items are any items purchased with 50% off or more discount.
Once approved, Amo Store will supply a 'one time code' via email to be used at checkout for the credit amount for the returned item or items.
We do not refund Afterpay transactions. You are only eligible to receive a refund via Afterpay if the goods are faulty as per standard Australian Consumer Law guidelines.
We do not refund zipPay transactions. You are only eligible to receive a refund via zipPay if the goods are faulty as per standard Australian Consumer Law guidelines.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. We will endeavour to process your refund as quickly as possible, however please allow 5 - 10 business days for your refund to appear in your account. Refunds will be issued by the same method as to which the item was paid. Please be aware that during peak periods, there may be a delay in processing returns, we apologise for any inconvenience this causes.
Late or missing refunds.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company. It may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
If you would like to exchange your item please send us an email at email@example.com with your exchange request. Once approved, send your exchange item to:
Amo Store Head Office
3/204-206 Old South Head Rd
*You will be responsible for paying all shipping costs for return and exchange of your item.
We do not offer free shipping on exchanges.
Shipping costs are non-refundable.