SHIPPING AND RETURNS
SHIPPING - NATIONAL
FREE SHIPPING - For purchases of $150 and over - (Australia Only) 2-5 working days.*
FLAT RATE SHIPPING $10.00 - For purchases under $150 - (Australia Only) 2-5 working days.* via Sendle Couriers.
PO BOXES AND PARCEL LOCKERS $15.00 - 2-5 working days. Via Australia Post.
EXPRESS SHIPPING $20.00 - (Australia Only) 1-2 working days via Australia Post.
For free & flat rate shipping within Australia, we use Sendle Couriers & Australia Post domestic service. Once your parcel has been dispatched a unique tracking number will be sent to your nominated email address.
Please select Authority To Leave or Signature On Delivery at Checkout.
SHIPPING - INTERNATIONAL
For INTERNATIONAL STANDARD SHIPPING, we use SENDLE INTERNATIONAL SHIPPING (7-10 Business Days) - Price calculated upon check out.
For INTERNATIONAL EXPRESS SHIPPING, we use AUSTRALIA POST (3-5 Business Days door to door) - Price calculated upon check out.
After ordering online, you will receive an email confirmation from AMO STORE containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods within 1-2 working days for Express Post, 2-4 working days via courier or up to 3-5 working days for International orders, however if goods are unavailable delivery will take a little longer. If you wish to query a delivery please contact us at email@example.com
*AMO STORE does not guarantee Australia Post or Sendle shipping times.
Once an order has been shipped and tracking details emailed to you, Amo Store is no longer responsible for goods shipped however, we will be happy to assist with any queries regarding your shipment. Please contact us at firstname.lastname@example.org.
We pride ourselves on our outstanding customer service and we proudly stand by our product.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Returns will not be processed for items that have been altered, worn or washed. For change of mind, we will not accept any returns that are not in the original condition as when purchased.
If you would like to return your purchase please email us at email@example.com. You will be sent a Returns Form and instructions on returning the product. Amo Store will only accept items that have not been worn and are in their original shoe box. Please note that the shoe box and stuffing is considered apart of the product and must be included when returning your order.
Any returns that do not meet our policy will not be accepted and will be returned to you at your expense.
When returning your product, please include your completed Return Form. If you do not include this paperwork, we may be unable to identify and process your return.
Additional non-returnable items:
- Gift Cards
- Final Sale Items (Items discounted at 50% or more are final sale, and cannot be returned.)
To complete your return, we require a receipt or proof of purchase.
Please do not contact or send your purchase back to the manufacturer.
Sizing information is intended for use as a guideline only and is by no means guaranteed. Sizing and fit may vary somewhat by style and material. Each customer can have different needs as length/width will differ from one individual to another. If you have any queries regarding fit, please do not hesitate to contact us at firstname.lastname@example.org and we will be able to assist.
Warranty on products is subject to a warranty evaluation. All products must be returned to head office to receive a warranty evaluation. Returns can be sent by post to:
Amo Store Head Office
3/204-206 Old South Head Road
A successful evaluation will occur given that the product is deemed to have defects in its materials and/or workmanship.
Warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear or the natural breakdown of colours and materials over extended time and use. Damage not covered under warranty will be repaired at a reasonable rate if requested.
To return your product, you should mail your product to:
3/204-206 Old South Head Rd
You will be responsible for paying all shipping costs for return and exchange of your item.
We do not offer free shipping on exchanges.
Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are returning an item, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If returning an item from outside Australia, please clearly mark the package 'RETURNED GOODS', to avoid any customs charges. Amo Store is NOT responsible for any return customs charges made.
CUSTOMS / IMPORT TAXES FOR INTERNATIONAL CUSTOMERS
All international customers are responsible for the customs rates within their own country. Amo Store will declare total $ value paid on international shipments and must include an invoice for customs should they require it. Unfortunately Amo Store can not put a lower value on the parcel.